Gap

Contacts

Price level:
Moderately

Address:
1225 Pacific Avenue, Santa Cruz, CA 95060
Get directions

Website:
gap.com

Phone number:
+1 831-425-3721

Categories:
Establishment   Clothing store  

Suggest update

Reviews about Gap

• K H

  Sep, 16 2018
  ★ ☆ ☆ ☆ ☆
  Incredibly poor customer service on the manager, Gigi's part. I made a purchase but it was rung up incorrectly, and to boot, the printer that was used jammed the receipt. It apparently does this with all the receipts but they continue to use it. When I tried to return 2 of the shirts that I purchased, because they rang it up incorrectly and charged me for 3 of one thing that I only bought 2 of, and 1 of the shirts I bought 2 of, they wouldn't accept the return. The jammed receipt just caused further conusion. In comes Manager Gigi, whose first words when she was called over were "I don't have time for this." I was the only person at the counter and almost the only person in the store. She then went to the back and supposedly looked at the tape of my purchase 5 days earlier, told me the way it was rung up was correct. Essentially, she lied and accused me of being a liar. She refused to let me see the tape. This woman clearly hates her job and had decided from the moment she was called over that she wasn't going to resolve this. She never apologized for the inconvenience, never stated she was there to help resolve this, just accused me of lying. 45 minutes of waiting in a near empty store to be told I am lying. Unbelievable. Now I have a shirt I don't need and they have my money.

Photos and maps

Nearest companies

• Berdels

  Establishment, Clothing store

  1233 Pacific Avenue, Santa Cruz, CA 95060

  +1 831-421-1962

  berdels.com

  Closed now: Until 10:00am
• Gap Kids

  Establishment, Clothing store

  1225 Pacific Avenue, Santa Cruz, CA 95060

  +1 831-425-3721

  gap.com

  Closed now: Until 09:00am
• GapBody

  Establishment, Clothing store

  Santa Cruz, Santa Cruz, CA 95060

  gap.com
• Virtual Venues Network

  Establishment, Home goods store, Electronics store

  120 Pearl Alley, Santa Cruz, CA 95060

  +1 831-421-9500

  virtualvenues.net
• Om Gallery

  Establishment, Home goods store

  1201 Pacific Avenue, Santa Cruz, CA 95060

  +1 831-425-9107

  omgallery.com

  Closed now: Until 10:00am
• Hihn Realty

  Establishment, Real estate agency

  1205 Pacific Avenue # 207, Santa Cruz, CA 95060

  +1 831-423-7463